BIDS
Converged Dispatch & Command System · Intercom, Broadcast, Conferencing, and Monitoring
A software-based converged dispatch and command platform that brings professional console operations — intercom, broadcast, conferencing, monitoring, barge-in, and force-disconnect — onto a single visual web wall. Layered on top of BPBX / IP-PBX, BIDS controls call paths over standard SIP and real-time interfaces, and unifies zoned organization, dispatch handsets, surveillance cameras, alarm linkage, and GIS mapping — delivering a battle-ready command station for public safety, transportation, campus, and industrial control centers.
Why It Matters
All-in-One Console Operations
Call, intercom, conference, broadcast, monitor (whisper), barge-in, and force-disconnect — seven dispatch actions on one screen, with dual left/right dispatch handsets for one-tap, instant response without juggling multiple systems.
Zoned Organization · Full Audit
Multi-level nested zones group extensions by department, area, or task; every dispatch action is written to an audit log — action, target, parameters, and time — for command compliance and after-action review.
Audio-Video Fusion · Alarm Linkage
Integrates Hikvision / Dahua surveillance cameras to pull live scenes during dispatch; alarm plans link events to monitoring, broadcast, and intercom actions for a closed detect-respond-handle loop.
GIS Visual Command Wall
Devices are pinned on the map by real coordinates for at-a-glance situational awareness; a converged visual command wall surfaces live call traffic, online status, and alarms — so commanders can both see and act.
Capabilities
Core Console Operations
Call (handset-to-extension dialing), intercom (one-to-many zone paging), conference (multi-extension rooms), broadcast (TTS / audio push), monitor (whisper-listen), barge-in (two-way join), and force-disconnect — the full command action chain.
Zone Management & Handset Binding
Visually manage multi-level zones and zone-extension mappings to build intercom groups, broadcast groups, and conference rooms; bind left/right dispatch handsets to the workstation for a professional dual-handset experience.
Surveillance Device Integration
Centrally manage surveillance cameras (brand, IP, port, channel, stream URL) grouped by zone; pull live video anytime during dispatch — upgrading from "hearing the scene" to "seeing it."
Alarm Planning & Linkage
Pre-configure alarm plans and trigger actions that automatically bind alarm events to camera retrieval, broadcast paging, and intercom mustering — executing the playbook on trigger and logging every run.
GIS Map Visualization
Use custom base maps and pin extensions, cameras, and other devices as map nodes by coordinates; click a node to launch dispatch, merging geographic awareness with command action.
Converged Visual Command Wall
A real-time data wall for command centers, consolidating online extensions, live call traffic, conferences, and alarms — with duplex handset status refreshing as dispatch unfolds.
Dispatch Logs & System Integration
Complete dispatch logs plus login/operation audit meet compliance needs; a standard interface configuration connects to BPBX / IP-PBX, syncing call state in real time and blending into existing IP comms networks.
Use Cases
Public Safety & Emergency Command
Emergency operations and police/traffic dispatch — multi-zone mustering, monitor/barge/force-disconnect, broadcast paging, and map-based situational awareness for command that reaches the right person fast.
Transportation & Rail Dispatch
Operations dispatch for airports, metros, highways, and ports — zoned intercom with video linkage and live broadcast for the high-density, time-critical needs of transport hubs.
Campus & Industrial Dispatch
Security and production dispatch for parks, plants, and buildings — unified intercom/broadcast with monitoring-alarm linkage and operation audit for safe production and compliance.
Specifications
FAQ
How does BIDS relate to BPBX and IP300?+
BPBX is the underlying IP-PBX platform providing call paths and extensions; IP300 is the hardware dispatch console; BIDS is the software converged-dispatch command layer on top of BPBX, performing advanced operations like intercom, broadcast, conferencing, and monitor/barge/force-disconnect via standard interfaces. Together they form a complete hardware-console + comms-backbone + command-software system.
Which console operations are supported?+
Call, intercom (one-to-many paging), conference (multi-party), broadcast (TTS / audio), monitor (whisper-listen), barge-in (two-way join), and force-disconnect — covering everything from daily comms to emergency command.
Can it integrate existing surveillance cameras?+
Yes. BIDS manages IPC cameras from brands like Hikvision and Dahua; once IP, port, channel, and stream URL are configured, live scenes can be pulled during dispatch and linked to alarm plans.
Are dispatch actions traceable?+
Yes. Every action is recorded to the dispatch log with action type, operating handset, parameters, and time; login logs and operation audit are also provided for command compliance and after-action review.
How is BIDS deployed?+
BIDS is delivered as software and runs in containers, on bare metal, or on cloud hosts; once the integration with BPBX / IP-PBX is configured it goes live, blending into existing IP comms and surveillance networks. Contact the product team to scope a deployment.
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